Account deletion

Delete your Platinum Invest account

You can permanently delete your account and associated data at any time, from the website or the Platinum Invest Android app. Deletion is immediate.

How to delete

1. Website: sign in, open Account, choose Delete account, type DELETE and confirm.
2. Android app: open the Account tab, tap Delete account and confirm.
3. By email: if you cannot sign in, email support@platinuminvest.app from the address on your account with the subject “Account deletion request”. We verify ownership and complete the request within 30 days.

What is deleted

• Your login (email and password) and profile details
• Membership details and roles
• Academy enrolments, lesson progress, quiz attempts, bookmarks and certificates
• Saved property analyses, reports and investment goals
• Notifications and support tickets you created
• Any active Professional subscription is cancelled immediately

What is kept, and why

• A security audit entry recording that an account was deleted, with no name or email.
• Aggregate referral-click statistics for provider links, with your account reference removed.
• Payment records held by our payment processor (Stripe), which must be retained for tax and accounting purposes.
• Encrypted database backups are overwritten on our provider's standard backup rotation.

Staff accounts (instructors and administrators) are deleted by support to protect published content and platform administration. See also our Privacy Policy.